Shared Team Inbox for WhatsApp
Empower your support and sales teams to collaborate on a single WhatsApp Business Number. Manage chats, assign agents, and resolve queries faster.
Empower your support and sales teams to collaborate on a single WhatsApp Business Number. Manage chats, assign agents, and resolve queries faster.
Built for scale, the WA-Plata Team Inbox comes loaded with features to boost your agents' productivity.
Add as many agents as you need. Everyone can log in simultaneously and handle chats from one single WhatsApp number.
Automatically route incoming chats to the right department or agent based on predefined rules and availability.
Save time by creating quick reply templates for FAQs. Agents can insert them into chats with just a single click.
Monitor response times, resolution rates, and overall agent performance to maintain high customer satisfaction.
Deliver exceptional customer experiences without the friction. WA-Plata lets your team work together seamlessly without the customer ever knowing.
Leave private notes inside the chat thread that only your team can see. Perfect for sharing context when transferring chats.
Manually assign complex queries to specialized agents, or set rules to auto-assign chats based on language or topic.
Apply tags to organize contacts on the fly. Easily filter chats by 'High Value', 'Support Issue', or 'VIP'.
